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Port of Long Beach Hires TSA for Communications Training

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Tripepi Smith & Associates recently completed a ten-week series of writing skills training classes for staff at the Port of Long Beach (POLB).

In 2014, the Port recognized that paperwork passing through the Engineering Department would flow more smoothly if the communications were written with greater consistency.

Port Staff decided that TSA would customize a Professional Writing course (one of TSA’s communications training services) for POLB’s Engineering Department.

The project began with an online, 20-question writing assessment quiz to determine which writing skills each participant needed to review. According to their scores, employees were divided into ten classes, with roughly twelve people in each class. At the completion of the class, students were asked to retake the assessment quiz so as to provide POLB with statistical data regarding the practical effectiveness of the course.

The ten-week class series reviewed the basics of grammar and usage, as well as the specific types of writing that the staff uses most often. The overall goal was to empower staff with confidence in their writing and to instill consistency in written communications throughout the Port of Long Beach.

To assist with consistency in communications, Tripepi Smith also executed a complete overhaul of the POLB Style Guide, which was used throughout the course to ensure all participants were comfortable with accessing it whenever a question regarding written material should arise.

“We’ve received great feedback about the classes,” said Ryder Todd Smith, president of Tripepi Smith. “Written skills can be daunting – even for the most skilled staff in an organization. Having  a refresher like the one we offered the Port can significantly improve internal communications and make staff report assembly more efficient.”

After seeing the success of the program, Port of Long Beach has decided to offer the course to individuals in other departments. The second series of classes is scheduled to begins in March.

Tripepi Smith is a marketing, technology and public affairs firm located in Orange County, CA. Its clients include for-profit, non-profit and public agencies throughout the state of California. Its unique mix of marketing and technology prowess provide a competitive advantage for organizations seeking to leverage the Internet to achieve their communication goals. The firm also provides full content creation services, including: ghost writing, collateral development, photography, video production, search engine marketing, search engine optimization, email marketing campaigns and website design and execution. Tripepi Smith clients include: Rowland WaterCalifornia Contract Cities AssociationCalifornia City Management Foundation,California Utility Executive Management AssociationClimatec Energy ServicesBig Independent Cities Excess PoolIndependent Cities Finance AuthorityCity of DuarteCity of La Cañada FlintridgeCity of LivermoreCity of Placentia and City of Norwalk.

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