Claire Torza Earns Association of Governmental Risk Insurance Pools’ Pooling Academy Certificate
Junior Business Analyst Claire Torza has received a certificate in Pooling Basics from the Pooling Academy. Claire’s new expertise in how public entity risk pools increase safety, reduce claims and save taxpayer dollars will elevate her support of Tripepi Smith clients like the California Joint Powers Insurance Authority (California JPIA).
“Claire’s accomplishment is at the nexus of Tripepi Smith’s Always-Be-Learning culture and above-and-beyond client service,” said Principal Katherine Griffiths, account manager for the California JPIA. “Without hesitation, she embraced the opportunity to acquire and share post-graduate level knowledge about a very esoteric topic: public-sector risk pools. This is a testament to not only her intelligence but also her authentic commitment to delivering well-informed communications for the California JPIA.”
Pooling Academy was created by the Association of Governmental Risk Insurance Pools (AGRiP), California Association of Joint Powers Authorities and National League of Cities Risk Information Sharing Consortium to support professional development within public entity pools. The online learning center provides on-demand and real-time instruction curated by experts from across the pooling community.
“I wanted to learn about the many roles and responsibilities of a pool so I can better deliver for my pooling client, the California JPIA,” said Claire. “After completing the course, I can produce better articles for its monthly newsletter, and discuss pooling and risk management with the California JPIA team and its members on a much deeper and more meaningful level.”
“Claire is a joy to work with on projects,” said Nikki Salas, administrative services director for the California JPIA. “The AGRiP Pooling Academy provides immersive training in the different aspects of the pooling environment. While Claire already is a tremendous asset to Tripepi Smith, the added knowledge of pooling basics gives her a better perspective on the work performed by the California JPIA and makes her a more valuable partner.”
Claire’s 14-course learning path on Pooling Basics provided a comprehensive review of core operations including governance, underwriting, claims, finance, risk management, member relations and employee benefits. Within each course, she engaged with interactive exercises to increase her knowledge and apply that knowledge to her work with the California JPIA. At every course’s conclusion, she completed a brief learning assessment and received a certificate upon passing.
“If you aren’t involved in risk pooling, you probably know very little about it, which was the case for me,” said Claire. “Luckily, my background and experience helped me look at what I was learning and apply it to the work and research I do for my job. For example, the claims course was very helpful because it helped me understand how intricate the claims process is and why certain roles within a pool exist. I’ve already put the knowledge I’ve gained to good use for the California JPIA by writing newsletter articles on complicated topics that affect the pooling community and its members.”
Claire began her path to pooling proficiency in service to AGRiP, an association that energizes the power of pooling by making its member organizations more effective, collaborative and informed. Providing junior business analyst support for the account from June 2021 through May of this year, she supported communication strategy and messaging for special events, curated website content, wrote articles and news briefs for the association’s digital eNews and QEI Digest newsletters, provided on-demand communication support and led weekly meetings.
“My work with AGRiP made me interested in learning more and developing a deeper understanding of the pooling industry,” said Claire. “AGRiP fulfills a unique role in the pooling industry; I was able to see just how important the industry is to local government during my time working with the organization.”
She continues to hone her skills in support of the California JPIA, for whom she serves as project manager, facilitating regular client check-in calls, writing newsletter articles, delegating assignments to Tripepi Smith’s creative team and ensuring that tasks are completed.
“The Pooling Academy’s member relations course gave me the most insight, because my current role largely consists of helping the California JPIA connect with its members,” said Claire. “This course really showcased how important it is for a pool to build and maintain relationships, which helped clarify why I do what I do.”
Claire has forged strong relationships with the California JPIA staff, with whom she often collaborates on news articles and videography projects. Most recently, she developed a production document, supported logistics and served as an on-site interviewer for a series of member agency videos in the cities of Bishop, Duarte, Fillmore, Lake Elsinore and Pismo Beach. She previously collected and analyzed key performance metrics for the California JPIA’s social media channels and monthly member newsletter.
“I can ask better interview questions and write more descriptive articles and videography storyboards because I understand pooling,” said Claire. “I also have a bigger-picture understanding of risk management, which is essential to not only the California JPIA but also my municipal clients.”
In addition to the California JPIA, Claire supports public agencies including the cities of Duarte—a member of the California JPIA—, Culver City and Lakeport, as well as the County of Napa.
With her new certification, Claire is well-positioned to engage in substantive conversations with the California JPIA’s staff, leadership, partners and members when she represents Tripepi Smith this October at the 27th Annual Risk Management Educational Forum, for which Tripepi Smith is an El Capitan-level sponsor. Katherine also will attend, and Junior Business Analysts Eldon Shih and Nolan Voge will provide video production and photography services.
About Tripepi Smith
Tripepi Smith is a California-based marketing, technology and public affairs firm that serves for-profit, nonprofit and public agencies. Its unique mix of marketing and technology prowess provides a competitive advantage to agencies seeking to leverage the internet to achieve their communication goals. The firm provides full content creation services, including: ghost writing, collateral development, photography, video production, search engine marketing, search engine optimization, email marketing campaigns and website design and execution. Tripepi Smith clients include: City of American Canyon, City of Culver City, City of Cupertino, City of Daly City, City of Duarte, City of Grover Beach, City of Santa Paula, City of Indian Wells, City of La Cañada Flintridge, City of Lake Forest, City of Livermore, City of Napa, City of Paramount, City of Martinez, City of Tracy, City of Vallejo, CalChoice Energy Authority, California Joint Powers Insurance Authority, Santa Clarita Valley Water Agency, Santa Clara County Fire Department, Costa Mesa Sanitary District, Rowland Water District, California Contract Cities Association, California City Management Foundation, Renne Public Law Group, Bob Hall & Associates, West Coast Arborists and Climatec.